Shipping policy

1. Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving full payment. We strive to ship orders as quickly as possible, and we appreciate your patience during peak seasons.

2. Shipping Methods:

  • We offer several shipping methods for domestic and international orders. The available options and associated delivery times will be displayed at checkout. Please note that delivery times may vary depending on your location and the shipping method selected.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Free Shipping:

  • We may offer free shipping on select orders or during promotional periods. Free shipping eligibility criteria, including order value thresholds and applicable regions, will be specified on our website or in promotional materials.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number on our website or through the carrier's website.

6. International Shipping:

  • For international orders, additional customs duties, taxes, and fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the order total or shipping charges. Please check with your country's customs office for information on any applicable fees before placing your order.

7. Shipping Restrictions:

  • We may not be able to ship certain items to specific locations due to legal restrictions or carrier limitations. If your order cannot be shipped to your desired location, we will notify you promptly and provide assistance in finding an alternative solution.

8. Shipping Address:

  • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect shipping information provided by the customer.

9. Shipping Damage or Loss:

  • In the rare event that your order is damaged during shipping or lost in transit, please contact us immediately. We will work with the carrier to file a claim and arrange for a replacement or refund as appropriate.

10. Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact us at info@sevnora.com. Our customer service team will be happy to assist you.

11. Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By placing an order with us, you agree to accept and adhere to our shipping policy as outlined above.